New Year, New Project

By Andrew Furness & Arpine Hovasapian

As we approach the end of 2011, we wanted to take a moment to thank you all, past, present and future volunteers, for your continuing help and support. Your commitment has allowed Voluntario Global to grow and keep up the good work with our network of social organisations and projects. We would also like to take this opportunity to share with you some news.

In the last month, some members of our organisation have been working on a new project: The Voluntario Global Alumni Group. The idea behind is to give former and current volunteers a chance to continue their involvement in the organisation after they return to their home country. Our volunteers, from across the globe, all share a drive for social change and global activism. Many continue their service from home by actively promoting the organisation and recruiting new volunteers.

Each of you is an integral part of the organisation, and you are in a unique position to represent VG in your home country.

We hope this will also be a much easier (and more regular) way to keep in touch with our past volunteers and bring a further ‘global’ context to the projects. What we’re looking for in this new venture is to take advantage of the vast range of experiences encountered by everyone. In this way, we would really be able to establish a bigger network of interest for both the work of VG and the skills of our volunteers. With these past experiences and testimonials, volunteers can help us to become better known in their corner of the globe and maybe even discover some new interests themselves. Thus, the permanent team at VG would be able to keep working inorder to extend the help to those who need it most.

We hope the following recent events that highlight the potential of this idea will help you to understand and be further inspired. Between Christmas Day and New Year’s Eve one of our volunteers hosted a cake sale with his family and raised over us$500! It was a simple event with some flyers given round to the neighbourhood and advertised online but was a great way of telling people in Virginia, USA about Voluntario Global and receiving donations. Just imagine if we could get something like this once a month…

Something else that we feel the Alumni branch of VG could be prosperous in is assistance with volunteers’ projects. We were recently contacted by a former volunteer who is putting together a book on free travel opportunities around the world and she wanted advice and feedback about Argentina to include in it. We would love to do the same for others in the future.

As we hope anyone who reads this will agree, the ability to frequently interact with our alumni not only enables us to improve recognition of Voluntario Global throughout all the countries that we have connections with and set up fundraising/recruitment events in all of these places; but really create a collection of projects/stories/experiences and opportunities all related to the unique lifestyle shared by the volunteers that come here.

So you are all now officially invited to share your thoughts and ideas with the rest of us and the world! Any pictures, comments and memories from your experience with Voluntario Global would be greatly appreciated. Come join us on Facebook or send us an email to alumni@voluntarioglobal.org/alumni.vg@gmail.com

FELIZ 2012!

 

 

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‘Navariedad’ – Different Christmas Cultures

By Andrew Furness
Throughout the world Christmas is a time for reflection, fun and gathering but this can be expressed in many different forms. One of the many advantages of living in a multi-national environment in such a vibrant continent as South America is that we can experience a collection of different cultures and traditions and find something a bit different and appealing in the midst of familiarity.

Of course what all our volunteers have in common is the want to embrace the Argentine way of celebrating Christmas. By its very nature Argentina is a country made up of a mezcla of backgrounds, customs and progressive development and so it was with little surprise that the festive norms I found when researching had some things in common with the other nations currently represented throughout our organisation.

Like their European ancestors, Christmas decorations are a big part of the festive season, little trees are decorated in offices and houses all through the nation, and usually this joyous task begins on the 8th December. Across the globe the nativity scene is famous and in front of Congreso each year a Pesebre is put up (see below). Personally I find that’s where the similarities end. Apart from the searing temperatures of 30-40⁰ the meals consist of entirely different ingredients with cold salads and an Asado. Partly due to the heat, this is different to the traditional roast turkey meal I’m used to in Ireland and England. The most striking aspect is that it is celebrated on a different day!It was surprising at first to hear this fact but many of the volunteers have told me that I am, in fact, the strange one. I’ve been told this many times before but it was the first Christmas-themed insult I’d had in a while. Turns out many countries celebrate the night of Christmas eve with presents and a big family meal and reserve Christmas day itself for more tranquil events such as visiting Churches. The Christmas cultures I’ve experienced in my time have tended to use Christmas Eve as a time to give thanks to those that invented alcohol by drinking copious amounts of egg-nog (and anyone who hasn’t heard of this drink, I implore you to look it up and make it ASAP) and save the traditional religious and family celebrations for the 25th.

VG House had a few heated debates in my company over what meals were to be eaten between them. It seems Eddy, our New Zealander volunteer will be forced into adjusting his calendar to celebrate a day early as he is dominated by a European presence. The Germans found themselves arguing with the Polish (again) this time over whether to feature fish, meat or simply vegetables on the menu. Best wishes to them during their private, international revelry and here’s to hoping the global nature of this organisation means the holidays will be full of new and enjoyable experiences.

Furthermore this year the volunteers that chose to stay in Argentina for the Christmas period celebrated in style with our version of an ‘office Christmas party’. With snacks, a lot of wine, Caipirinha and music everyone met at la casa and, thanks to the ideas of our long-term intern Maamoun, brought some small gifts for a Danish Christmas game. The idea was to collect (and then steal) as many gifts from the pile as possible by rolling a “double” with two dice. It may not be obvious from the included photos but things definitely got quite competitive and borderline aggressive as gifts began to be rumoured more desirable than others. There then followed Laura’s ‘get the chocolate from your forehead to your mouth without using your hands’ game which requires no further explanation.

Everyone at Voluntario Global would like to wish a Merry Christmas and a great New Year to all our supporters and thank them for all the help this year.

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Travesuras Kindergarten Graduation Party: The Culmination of some good work

By Andrew Furness

As can be seen on our Facebook page, Friday the 9th December brought about a hugely significant event on the education calendar of Argentina. Some of our niños at the Travesuras Kindergarten graduated after 3-5 years of hard work and noisy fun, the Christmas celebrations were the perfect opportunity to throw a party and the kids’ achievements only heightened the festivities.

Bri Rosen has been working as an assistant at the kindergarten for three months and gives an insight into her impressions and experiences below:
I anticipated my last day at the Travesuras kindergarten to be emotional; however I knew I would be so sad and excited at the same time to see the ‘nenes’ dressed up in their black plastic graduation caps, singing and dancing in front of their proud parents. There is something special about the small, violet painted school- It is full of kids who are very, very poor; however they seem equally happy and enthusiastic about life( if not more) than any other kid. I spent the week before the party helping the ‘professoras’ prepare gift bags and decorations for the kids and their families. The love and compassion the teachers have for the kids is shown through their dedication to work endless hours without receiving a single ‘centavo’. Walking into the jardin to see the patio crowded with family members was a good feeling. I realize now after volunteering in the school and getting to know the teachers, that it’s not important what the school has materialistically speaking- because they don’t have much; what is inspiring is what they do with the little they have. The excitement on each kid’s face as they opened the Christmas gifts they were given combined with the smiles of the proud parents makes their unfortunate reality a little more bearable to see. The fact that most of the kids know little outside the slum or may never go to university was not so important that last day. What was important and evident was family and fun.

This is seen as one of the most representative projects here at Voluntario Global. It is great to see a large group of children from a deprived ‘villa’ who would never have had the chance to learn to read and write Spanish (rather than their parents’ language of Guaraní) find themselves ready to ‘graduate’ and go on to bigger and better things in the primary schools of rural Argentina. We hope their time at Travesuras will bring them happy memories as they begin their future education.

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A Cat’s Life amongst Volunteers in our Organic Garden

By Sandy Rao

A collection of volunteers, from all over the world, work in the ‘Organic Garden’ on the grounds of Hospital Borda. The garden is a place where the relatively well psychiatric patients can come to relax, in a tranquil environment, and get reaccustomed to socialising with each other, as well as with us visitors from overseas. The best thing about working in the garden is that there isn’t much work to do… Iv found that my hardest job is trying to avoid eye contact with people so that they dont offer me a drink of maté!

As well as being maintained by volunteers and patients, we are lucky to have 2 cats who help to staff the garden. Above, you can see Garfield. At times he is joined by another similar-looking but more slightly built cat. The other cat doesn’t talk so much, but we assume that it is Garfield’s cousin. The photograph below shows the 2 cats after arriving at work early one morning, as they wait for the gates of the garden to be opened

My working hours in the garden are from 10-2 Monday to Friday, something far more enjoyable than the timetable I have in England! My main job entails setting the table for the communal lunch which is shared by we volunteers and the patients. Lunch can take up to 2 hours. And of course we are permitted an extra 30 minute break, in accordance with the Argentinian guidance on safe working-hours.

New volunteers arrive in the garden regularly, as others depart. Last week 2 new girls arrived from France, and were given their working instructions from one of the patients who studied agriculture at university. The new girls spent around 2 hours very keenly watering plants and weeding, and did seem a bit tired. Daiana (Swissa), Ralf (Swissa), Melanie (Canada), and I were instructed to head just outside of the garden gates to collect seeds/berries which had fallen from a tree. After doing this task for around 30 minutes, we returned to the garden to see the agriculture student instructing the girls to persevere with the heavy work of turning the soil over. It was another hot Buenos Aires day in the garden, and the sweat was dripping from these new volunteers. The patient was watching them intently, and barking instructions at the new girls.

Daiana joked that ‘this is not volunteering, this is slavery!’. She walked towards the group, and I assumed that she was so concerned that she was about to intervene and tell the new recruits to take a break. Instead she laughed and took a photo of the scene. And I am clearly so concerned that I am now showing it to you guys :-)

I clearly laughed too soon after witnessing the bossy gardening patient and his victims, because yesterday the French girls were not at the garden. Therefore, I became the new victim. I didn’t think it was possible for somebody to manage you when they can only speak 7 words in your language, however it turns out that it can be done as long as you have the following words in the arsenal:

‘Plants. Water. Seeds. Take. Quickly. Bring. Maté (being the drink similar to tea, not synonym for friend)’

Back to our friend, Garfield. As you have seen, he is the first to turn up for work, and is the hardest working member of the gardening team. His efforts clearly take their toll on him by the end of the day

 

 

 

 

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Communications Internship experience in Buenos Aires

By Lisa Andersen

Leaving my apartment that rainy Wednesday afternoon, I was thinking how quickly three months actually go by. I was on my way to the airport, headed for Buenos Aires, where my internship was due to begin the following Monday.

However, looking back at those three months that have now passed, it feels like ages since I arrived. I have experiences so much, and everything single experience seems so significant. Mainly because of the people I have met in Voluntario Global’s apartment where I stayed. It is a great place to stay, a place where you are guaranteed to meet new people, and where you will always find someone to talk to.

But this trip was not all about making friends and having a good time. It was a part of my master-studies, my internship. Before leaving, I tried to prepare for the experience by reading other students’ testimonials, and this had given me a general idea about what not to expect. However, the question of what was waiting and why I needed it still seemed to elude me. I was looking forward to learning about an NGO and which insights the practitioners of my field of study would be able to show me. I expected to have my eyes opened to another world, the way that also makes you reflect upon your own. Whereas there were lots of those moments, I now feel that the less exciting tasks were what taught me the most about working within the field of communication and being part of a team. Thanks to my coordinator, Mayra, I quickly realized how important those little tasks are, and how nothing will function, if they are not followed up on. She also explained how to analyse statistics and adjust tasks to the new information. These work-related insights were new to me and will without a doubt become beneficial once I finish my studies.

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Praktik i Buenos Aires

By Lisa Andersen

Jeg tænker over hvor kort tid 3 måneder egentlig er, da jeg dagen inden afgang går i gang med at pakke. Men nu, hvor de snart er gået føles det som evigheder siden jeg kom. En af hovedårsagerne til det, er alle de forskellige mennesker jeg har mødt i Voluntario Globals lejlighed, hvor jeg har boet under mit ophold. Nogle har boet der i 2-3 uger, andre et par måneder, og få i 3 eller flere. Uden disse personer havde mit udbytte været et andet. Huset blev omdrejningspunkt for mit ophold, der hvor jeg slappede af, hvor jeg arbejdede på mine universitetsopgaver, hvor vi planlagde weekendens udflugter og byture. Det var her jeg altid kunne regne med at møde nye mennesker, eller bare snakke med en god ven.

Men egentlig handlede det ikke om venner og fritid. Mit ophold var et praktikophold, en del af mit kandidatstudium. Derfor drejede mine tanker før afgang sig også om det faglige udbytte. Jeg har læst en del beskrivelser af hvad andre har fået ud af deres praktikophold, og havde derfor en fornemmelse af at jeg ikke skulle regne med at få sat al min teoretisk viden i spil. Det var på sin vis rart at være forberedt, men samtidig følte jeg at denne viden åbnede for en masse andre spørgsmål. For hvad kunne jeg mon så forvente?

En del af mit arbejde bestod af kedelige opgaver, men samtidig fik jeg grundige forklaringer på hvorfor de er nødvendige, samt opfølgning og gennemgang af resultaterne. Hvis jeg havde regnet med at få ansvar ville jeg klart være blevet skuffet. I stedet har jeg lært hvad det vil sige at arbejde for nogen – både som en del at et team, men også med en chef som har forventninger og ønsker. Jeg har lært hvor lang tid alle de små opgaver kan tage, og set hvordan intet fungere hvis der ikke bliver fulgt op.

Dertil kommer de ting jeg har lært om sig selv, om mine styrker og svagheder. Som jeg i forvejen mente at have et rimeligt kendskab til, men som jeg nu føler at jeg forstår i en anden kontekst. Jeg føler at oplevelsen har forberedt mig på nogle situationer som kom bag på mig at jeg kunne havne i – hvor jeg ikke anede hvordan jeg skulle reagere. Det er ikke fordi jeg nu har en fejlfri fremgangs procedure for enhver situation jeg kunne havne i, men jeg har fået udvidet min horisont i forhold til arbejdsmæssige situationer og hverdagslivet på en arbejdsplads. En uundværlig erfaring, føles det som. Og ikke mindst en erfaring som vil komme mig til gode når jeg skal søge job.

 

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Volunteers become “master chefs” cooking as Argentines

By: Alexia Arts and Andrew Furness

On Tuesday and Wednesday this week the Community Centre, ‘los Pibes’, in la Boca organized two fantastic workshops. The first was learning how to make ‘medialunas’ and the second ‘empanadas’.

I (Alexia) attended the ‘medialuna’ workshop and was once again stuck by the positive atmosphere of the community centre. We arrived and, as always, were warmly greeted by everyone whilst the children eagerly showed us a dance routine they had been practicing all afternoon. Johan offered a tour of the centre for those who wanted it and then we got down to business.

Voluntario Global’s own volunteers, Isabelle and Louisa, along with the cooks, Julia and Natalia, were waiting for us in the kitchen with everything prepared.
We were taught how to make the dough from scratch. This was actually more difficult than I expected as it needs to be kneaded in a very specific way, with the butter being folded into the middle at the very end to create layers.

The hardest part though was making the perfect ‘medialuna’ shape. Julia demonstrated (making it look very simple!) by forming several perfect, evenly sized croissants in about thirty seconds.We eagerly followed suit only to be left with various odd looking ‘medialunas’! However, practice makes perfect and by the end we had fortunately improved somewhat as shown here by Lisa’s work of art..

They were then all placed on baking trays, brushed with a light layer of raw egg and left at room temperature for half an hour before being baked in the oven.

At the end we were allowed to taste and take some of our concoctions home and as one volunteer put it, “these are the best ‘medialunas’ I’ve ever had!”

Follow Isabelle’s recipe in the article below if you want to impress your friends and family with this typical Argentine pastry at home!

The next day brought the turn of me (Andrew) to learn the skills of empanada making. This is one of my favourite Argentinean treats and clearly this sentiment is not uncommon as there was a turn-out of more than 10 people (many not part of Voluntario Global) for the class.
Again, the afternoon started with a tour of the centre, of which there are some photos below, showing us the areas used for such initiatives as: a boxing centre, wall murals, after school support, computer literacy lessons and even a local radio station!

 

 

 

 

 

 

After this the real event started. Gathering around the table in the large ‘cocina’ we were given a very professional example of how to roll out our dough before taking it to ourselves and leaving the centre staff in doubt as to whether foreigners knew what ‘a circle’ was.

When we had prepared ample amounts of pastry they let us loose on the ‘rellenos’ including potatoes, chicken, beef, onions and eggs. All were chopped and seasoned (largely with cumin and chilli) before being cooked in order to be ‘ready-to-use’. It was particularly interesting to see how chicken stock was used to wet the dough and to cook the potatoes in to give a rich and non-vegetarian friendly taste.

The group then filled the pre-prepared pastries and dug into the left-over mixture like pigs
to a trough (speaking personally anyway)!

Our finished results looked like this…

 

 

 

 

…. and tasted even better! 

 

We would really like to thank the very friendly and talented team at Los Pibes community centre for the time and effort in giving us these enjoyable days. Keep up the great work you do in La Boca as an example for all of Argentina!

 

Posted in Argentina, Community Centre, Fundraising, Uncategorized, Volunteering Buenos Aires, Volunteering Latin America, Volunteering Soup Kitchen | Tagged , , , , , , , , , , , , , , | Leave a comment

Recette pour ‘Medialunas Caseras’ fait par la volontaire, Isabelle

Isabelle fait du bénévolat au Centre Communautaire, Los Pibes, à La Boca. En démontrer sa compétence cuisinaire, elle a été une aide irremplaçable au centre. Ici, Isabelle partage sa nouvelle recette pour ‘medialunas’ (croissants). Buenos Aires est réputé pour son petit-déjeuner caractéristique de ‘café con leche’ avec ‘medialunas’ et maintenant vous pouvez recréer ce repas délicieux à la maison. Bon Appétit…

Pâte pour environ 4 douzaines de medialunas:
2 kgs de farine
100 grs de levure boulangere
700 grs de sucre
4 oeufs
Zeste de citron, une goutte de fleur d’oranger
1 litre d’eau
400 grs de beurre ou de margarine
La pâte : verser la farine dans un récipient, ajouter tous les ingredients et malaxer suffisament pour obtenir une pâte légère mais souple.

Mettre la pâte en boule et laisser reposer environ 2h.

Etaler la pâte assez finement et découper-la en forme de triangles. Former les croissants en roulant la pâte a partir de la partie large du triangle.
Refermer chaque croissant et travailler avec les doigts pour leur donner la forme d’un croissant. Souder les bords.

Posez les medialunas sur la plaque du four préalablement huilée et cuire 40 à 45 minutes, Four 170 C.

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How can volunteering in Argentina benefit your professional development?

By William Macleod and Paris Penman Davies

In a study carried out amongst students in London during January of this year, it was found that 67% of Students found that their volunteering experience had made them more employable and had given them transferable skills required by employers.  It goes without saying that the majority of students asked were willing to put their voluntary work on their CV. 

 

You begin to wonder halfway through a fourteen hour flight what it is we are seeking, or what we expect to find, by travelling across the world to what dusty explorers were once able to term ‘a foreign land.’ For my own part, I came looking for an experience which would turn my life upside down. I wanted to be moved by the vulnerability, dismayed by the poverty, touched by the stoicism and awed by the vibrancy and colour of Latin American society. I wanted to land in a truly alien environment and return home with tales of adventure and mystery which were highly unique. I wanted an experience that was personal, not professional, and the majority of people who come to volunteer have this in common. Wide-eyed at the prospect of that over-stereotyped and horrendously clichéd idea of gap year travel, of forming deeply meaningful relationships with those in my care and returning with that distant look in my eye and a host of dinner party stories which begin with ‘If you could see it….If you had been there…’ and end with the quietude of studied admiration. Maybe I’d get a tattoo as well. But either way, I certainly had no intention of delighting my nearest and dearest with narratives of my excellent teamwork, my ability to meet deadlines or my superior business admin skills. I am sure you can sense that a ‘but’ is coming, but I am not going to say that the latter holds any truth. The host of platitudes which surround travel and volunteering should not diminish the very real truth that it is indeed highly rewarding and immensely personal. Those hoping for such an experience will not be disappointed. The tattoo is optional.

Yet what you will find is that this personal development, whilst highly valuable in its own right, is also likely to see you returning to the workplace as a very different individual. This has its own benefits. But in addition, the process of volunteering will expose you to circumstances which have a direct impact on professional life. This can come in all sorts of different ways, and can be either overt or implied. However, we shouldn’t be ashamed to return home having boosted our professional acumen as much as our personal. Taking home knowledge which is more appropriate to the office than the pub adds, rather than detracts, from the experience as a whole. In some cases, our personal experience will be transferable to the professional world, in others, it is directly relevant.

Sandy is a twenty eight year old doctor who works Australia within the field of mental health. In Buenos Aires he works in a garden within the grounds of a psychiatric hospital. This allows him to observe first- hand the different techniques and practices employed in Latin America.  But through the personal relationships built up via his interaction with patients he says he has improved his ability to relate to people from different backgrounds and cultures which will be an important part of his work back in Australia.

Laura works as a business manager for Cancer Research UK. By working as a volunteer she is able to gain a grass roots understanding of how a charity operates and an appreciation for the way in which a social organization like VG differs from a research-focused charity. She will be able to draw on this understanding when she returns to her job in the UK.

But what about the two handsome (Will would prefer strapping) young men who have compiled this blog? We, Paris and Will, are volunteering in the communications section of the charity, and have both found elements within our roles which will definitely be valuable in a professional environment.

Paris: I have a job starting in Paris (yes haha) in January working for an advertising agency and having never done any volunteering outside the UK before I was really excited about the idea. I really didn’t think my role here would have any relevancy to my job in France but as we have been working on a fundraising campaign here it has in fact been very similar. If you’ll excuse the advertising jargon; here you work with no budget, rudimentary graphic design and bag loads of enthusiasm to try and promote an idea within a marketplace which is extremely cluttered. What’s more, I’ve been able to do a lot of copywriting for our promotional campaigns. In the end, I have learnt more about advertising being here than I have at any of my past internships.

When a potential employer is interviewing you or inspecting your CV, he or she is looking for signs that you are a motivated, disciplined individual that can adapt to new situations and environments.   The fact that you are willing to offer your services unpaid demonstrates motivation and therefore immediately puts you one step above others. Volunteering work develops important skills such as teamwork, communication, problem solving and task management.    Clearly, it takes more to get a job than just doing voluntary work, but there is no doubt that it gives you a leg up.

Volunteering can provide specific career experience in that you can tailor your volunteer work to a particular area; Christina majors in social care back in the states and so decided to base herself in a medical centre here in Buenos Aires. Whilst Synva, from Norway, volunteering here as an assistant in an orphanage, hopes it will add to her nursing background and help her in her career switch to paediatric care. At the same time, another of our volunteers, Lauren, explained that her work teaching English in Los Pibes Community Centre in La Boca would be an important boost to her job hunt in America as she can now demonstrate the ability to work and adapt in an unfamiliar environment.

So as you can see, although many people come out here for something which is a complete contrast to professional life, you may well end up returning home better prepared for it.

Volunteer work offers the opportunity to try out a new career without making a long-term commitment. Clearly, if the volunteer decides to be a teacher after the work or had always wanted to become a teacher, then this provides invaluable teaching experience which can help you when looking for a job in teaching.

Will: Like Paris, I am also working in the Communications section of the charity. This is hugely beneficial for me, since I have an interest in Marketing as a potential career. After I leave Buenos Aires, I will be doing a Marketing internship in Madrid.  I have not done any charity work previous to this, so I continue to find new challenges and learn new skills, not just affiliated with marketing, which I can bring with me to Madrid and also keep with me for life.

I am not saying that people should do volunteering because it can lead to a job. Of course one’s main incentive would be the personal fulfilment and development that they gain from it. 

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A Review of the Buenos Aires Responsible Tourism Week

By Alexia Arts, Andrew Furness and Lisa Andersen

Friday 4th November saw the official opening and discussion of Argentina´s responsible tourism week with numerous speakers including our very own Valeria Gracia. “La Defensoría del Pueblo” (http://www.defensoria.org.ar/) in San Telmo proved to be the perfect base for the Responsible Tourism conference. It is an institution that is in place to ensure tourists know their rights and are not taken advantage of while also helping locals to better understand the law and improve their lifestyles through services such as health or education.

The morning´s talks ranged from consumer rights, the relationship between tourists and the state to ethical benefits such as wealth distribution or volunteering opportunities. It was stressed that everything mentioned was applicable to tourists as well as Porteños and that responsible tourism came in many forms. If you were to take a message away it would be: “It is important to protect the patrimony of the nation you are visiting while also looking after the environment”. This sort of attitude is particularly pertinent to Latin America as the tourism market is constantly increasing so in order to preserve the monuments and spirits of the continent, we must rely on tour companies to be responsible and have the country’s interests at heart as well as their business interests.

A good example of this sort of compromise came from Esteban Romano, the president of Cámara Argentina de Hostels. Working with over 170 hostels in Buenos Aires and the rest of Argentina, he aims to ensure that all are at a decent standard while promoting the need to respect each other and the country.

“Hostels have a role to talk not only of tourist information (where to go, what to do), but to inform their customers about the social situations of the country they are in”

Before the lunch break there was one more talk from Antonio Serra Cambaceres on the promotion and protection of consumer rights in the tourist industry. He called for businesses and government offices to make it faster and easier for anyone to reclaim expenses from unfair transactions.

In relation to this Juan José, the executive secretary of The Responsible Tourism Network, focused his talk on the importance of transparency and how important it is for the consumer to be able to make decisions regarding consumption based on knowledge. The network has therefore agreed on 42 icons, covering topics such as energy consumption and accessibility. Each company or organization then assess to what degree they live up to in each area. These icons thus serve both as an informational instrument for the consumer, but also as an ethical instrument for the members of the network. This way, every company can join – as long as there is a vision to improve and live up to expected standards.The icons are based on an ethical code, which the members of the Network have devised themselves. The idea is that no experts can define the terms better than the people who are a part of the environment in question. Also, an expert might be affected by an issue or political pressure, which the Network considers of lesser importance. This could be marketing or outdated academia, whereas the businesses and organizations are a part of the dynamically changing world, and therefore have a better understanding of how the needs within responsible production change as well. 

The next speaker was Valeria Gracia, co-founder of Voluntario Global (VG).
VG works in many different environments and communities, all of which are less privileged. She placed importance on supporting the volunteers professionally and emotionally. This is in order to support mutual understanding between volunteers and the community, as well as avoid culture shock. She sees the voluntourism as a cultural exchange opportunity, and as such finds the preparation very important. Focusing on the projects of the organization, she says the there are big differences on how to help. The groups, which Voluntario Global are involved with are for both children and more mature people from under-privileged families and areas. Every group needs help in a different way. One way the organization is helping a young group from areas with socio-economic difficulties is by helping them to help themselves. Voluntario Global has started a cooperative launderette which offers the young people the chance to learn responsibility, education, and work in an open community to discuss their issues. It also offers them the possibility of studying while working, and thus a better outlook for the future.

The afternoon kicked off with a talk focused on accessible tourism. Everyone should have the right to enjoy the sights and activities that Buenos Aires has to offer and therefore the services industry has to consider their needs. ‘Turismo Buenos Aires’ has been working hard over the past three years to make tourism more accessible. In a country where social inclusion, equal opportunity and social integration are encouraged it is important to make accessible tourism a priority. The government, community and non-profit organization’s goal is to make the whole province of Buenos Aires accessible and thus create an inclusive environment.15% of the world’s population have a disability and the province of Buenos Aires has over a million disabled people alone. Some of the audiences’ main complaints were about the inaccessibility of the Subte and the lack of food available to celiacs in a city where medialunas, empanadas and alfajors dominate!The aim is to provide the disabled with the accessibility, safety and autonomy to enjoy the activities organized by tourist and recreation services. Some initiatives include; designing web pages for the visually impaired, carrying out campaigns to raise awareness and promote accessible tourism, establishing the conditions of accessibility to guide hotels and hostels in adapting their facilities, making these conditions known to principal museums and encouraging gastronomic establishments to consider the requirements of celiacs.For example in the Feria Internacional de Turismo Responsable, taking place tomorrow, there will be a tactile map and flyers with brail to help promote the principles of accessible tourism and they plan to take more drastic measures for next year’s fair.

The government understands that achieving accessible tourism is a difficult challenge and not one that will be accomplished immediately but it is a challenge that the province of Buenos Aires is committed to overcoming and, as with every aspect of responsible tourism, some compromises will have to be made.

The second talk of the afternoon was headed by the owner of the Eco-Pampa hostel, Pablo Gueilburt. The hostel was opened in Palermo in 2010 and is the first ecological hostel in Buenos Aires. They have twelve rooms and encourage their guests to respect the environment. Pablo’s aim is to minimize their impact on the environment and their principles are based on three key ecological concepts, ‘Reduce, Recycle and Reuse’.

The hostel uses solar panels, doubled glazed windows, rain water, recycled paper and LED light bulbs. Additionally the entire check-in process has been digitalized to avoid wasting paper, there is a timer in each shower to make the guests aware of the amount of water they are using and they have a compost heap and an organic garden.
Currently La Red de Turismo Responsable is working to encourage more hostels to adopt similar measures.

Pablo is happy with what his hostel has achieved but hopes that current groundbreaking research in areas such the extraction of energy from human movement to power traffic lights and the creation of windows containing solar panels will help to facilitate the introduction of energy saving initiatives in more establishments in the future.

His message is one that could be applied to all fields of responsible tourism. We must improve upon current trends and use new discoveries to find ways of including all types of people in various tourist opportunities while ensuring that all the activities are carried out for the good of the country and its society.

 

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